When a caller asks for a callback, your agent doesn't know how to schedule it. We do — about 5 minutes per agent to wire up. We never modify your Retell account.
Marcus calls into your Retell agent after-hours. Your agent listens, captures the requested time, and ends the call gracefully. Post-Call Extraction runs immediately.
You add a single Post-Call Extraction variable to your Retell agent: redialer.io_callback. Your agent sets it to true when a caller asks for a callback. Nothing else changes about your setup.
Retell fires its Post-Call webhook to a URL we generate for that specific agent. We compute the correct dial-back time (timezone, DST, business hours, quiet hours) and queue the outbound call.
At 10:00 AM, Redialer fires the outbound call through your same Retell agent. Marcus answers — your agent is already on the line, with the original conversation context.
Redialer uses your Retell API key to read your agents — names, IDs, and configuration metadata — so we can show you which agents are wired up and which still need a Boolean field. We don't write anything back. The Boolean and the webhook URL — those you add yourself. That's the deal.